Privacy Policy

1. About Nutrabina

Nutrabina is a specialist brand-building company founded and operated by Arsalan Nawaz, based in Karachi, Pakistan. Nutrabina provides brand strategy, visual identity, packaging design, websites, eCommerce and related creative services for supplement, wellness, skincare and nutrition businesses.

In this Privacy Policy, “Nutrabina”, “we”, “us” and “our” refer to Arsalan Nawaz operating under the Nutrabina brand.

• Website: nutrabina.com
• Privacy email: privacy@nutrabina.com
• Telephone: +92 339 0023855
• Location: Karachi, Pakistan

2. Scope of this policy

This Privacy Policy explains how we collect, use, store and protect personal information when you:

• Visit nutrabina.com
• Join our launch list
• Complete the brand-scope builder
• Submit a project enquiry
• Contact us by email or telephone
• Communicate with us regarding a potential or active project

Our website and services are intended for business owners, founders and authorised business representatives aged 18 or over.

3. Information we may collect

Information you provide

We may collect: your name, email address, telephone number, company or brand name, website address, country or general location, project requirements, selected services, product and packaging requirements, number of products or SKUs, product readiness, preferred website platform, target launch, estimated budget, your role in the project, messages and other information submitted through our forms, and files or documents you voluntarily provide during project discussions.

Please do not submit medical records, payment card information or other unnecessary sensitive personal information.

Information collected automatically

When you use our website, we may automatically receive limited technical information such as your IP address, browser type, device type, operating system, referring website, pages visited, approximate location derived from IP address, form and website interaction data, and cookie and consent preferences.

We will only use non-essential analytics or advertising technologies after obtaining any consent required by applicable law.

4. How we use personal information

We may use your information to respond to enquiries; review your project requirements; prepare proposals, estimates or project recommendations; communicate about potential or active projects; provide contracted services; maintain business and project records; send requested launch announcements; send marketing emails where you have agreed to receive them; improve our website, enquiry process and services; protect the website against fraud, spam and misuse; meet legal, accounting or regulatory obligations; and establish, exercise or defend legal claims.

We do not use submitted project information to provide medical, legal, regulatory or formulation advice.

5. Legal grounds for processing

Where applicable, we process personal information based on your consent; steps requested by you before entering a contract; performance of a contract; our legitimate business interests; compliance with legal obligations; and protection of our rights, systems and users. You may withdraw consent for optional marketing or non-essential cookies at any time.

6. Marketing communications

We may send launch announcements, newsletters or promotional communications only where you have requested them or where otherwise permitted by applicable law. Every marketing email will include an unsubscribe option. Unsubscribing from marketing will not prevent us from sending essential messages concerning an enquiry, proposal or active project.

7. Sharing personal information

We may share information with trusted service providers that help us operate our business, including website hosting providers; email and communication providers; database and cloud-service providers; spam-prevention and security providers; analytics providers (where consent has been obtained); professional advisers; and contractors or specialists involved in delivering an authorised project.

Service providers should only receive information reasonably necessary to perform their services. We may also disclose information where required by law, a court order, regulatory authority or to protect our legal rights. We do not sell personal information for money.

8. International data transfers

Nutrabina operates from Pakistan and works with international clients and service providers. Your information may therefore be processed or stored in Pakistan or in other countries where our hosting, email, cloud or technology providers operate. Where required, we will take reasonable steps to ensure that international transfers receive appropriate contractual or legal protections.

9. Data retention

We generally retain launch-list information until you unsubscribe or request deletion; unsuccessful or inactive enquiry information for up to three years; active client and project information for the duration of the relationship; contractual, invoicing and accounting information for as long as required by applicable law; and security and technical records for a reasonable period necessary to protect the website. Information may be deleted earlier where it is no longer required and there is no legal or contractual reason to retain it.

10. Data security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information. These may include encrypted website connections, access controls, secure hosting, software updates, validation, rate limiting and spam protection. No online system can be guaranteed to be completely secure. You should avoid sending confidential information unless it is necessary for your project.

11. Your privacy rights

Depending on your location and applicable law, you may have the right to request access to your personal information; request correction of inaccurate information; request deletion; object to or restrict certain processing; withdraw consent; unsubscribe from marketing; request a portable copy of certain information; and submit a complaint to an appropriate privacy authority.

To submit a request, email privacy@nutrabina.com. We may need to verify your identity before completing a request.

12. Cookies

Our website may use essential cookies and similar technologies for security, form processing, session management and consent preferences. Optional analytics and marketing technologies will only be activated in accordance with the choices available through our cookie-consent system. More information is available in our Cookie Policy.

13. Children’s privacy

The website and services are not intended for children. We do not knowingly collect personal information from anyone under 18. Anyone who believes that a minor has submitted information may contact us to request its removal.

14. Third-party websites

Our website may link to social platforms, portfolio websites or other external services. We are not responsible for the privacy practices, content or security of third-party websites. You should review their policies before submitting information.

15. Changes to this policy

We may update this Privacy Policy as our website, services or legal obligations change. The updated version will be published on this page with a revised “Last updated” date.

16. Contact

Questions or privacy requests may be sent to:

Nutrabina — operated by Arsalan Nawaz, Karachi, Pakistan
Email: privacy@nutrabina.com
Telephone: +92 339 0023855